Terms of service

Here’s a strong, protective, and polished Terms of Service tailored for your Mint & Gather / The Embroidery HouseShopify store:

Terms of Service

Effective Date: [Insert Date]

Welcome to Mint & Gather / The Embroidery House (“we,” “our,” or “us”). By accessing our website and placing an order, you agree to the following Terms of Service.

1. General Conditions

By using this site, you confirm that you are at least the age of majority in your state or have given consent for a minor to use this site.

We reserve the right to refuse service to anyone at any time for any reason.

2. Products & Custom Orders

All products are custom-made and personalized, including monogrammed and embroidered items.

By placing an order, you acknowledge:

  • All personalization details (initials, colors, fonts) are final once submitted

  • You are responsible for ensuring all order details are accurate

  • Colors and designs may vary slightly due to screen displays and handmade nature

3. Order Acceptance & Fulfillment

We reserve the right to:

  • Cancel or refuse any order at our discretion

  • Limit quantities per customer

  • Modify or discontinue products at any time

Production timelines are estimates and may vary due to demand, materials, or unforeseen delays.

4. Pricing & Payments

All prices are listed in USD.

We reserve the right to:

  • Change pricing at any time without notice

  • Correct pricing errors after an order is placed

Payment must be received in full before production begins.

5. Shipping & Delivery

Once an order has shipped, we are not responsible for:

  • Carrier delays

  • Lost, stolen, or misdelivered packages

Customers are responsible for providing accurate shipping information.

6. Refunds, Returns & Exchanges

All sales are final.

We only offer refunds or exchanges for items that arrive damaged or defective. You must notify us within 3 days of delivery with photo evidence.

We do not accept returns for:

  • Custom or personalized items

  • Customer errors in personalization

  • Change of mind

7. Chargebacks & Disputes

By placing an order, you agree:

  • All sales are final

  • You will contact us directly to resolve any issues prior to initiating a dispute

  • Unauthorized chargebacks or payment disputes are prohibited

We reserve the right to dispute any chargeback and provide evidence of order confirmation, customization approval, and delivery.

8. Intellectual Property

All content on this site—including designs, logos, product images, and text—is the property of Mint & Gather / The Embroidery House and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

We are not liable for:

  • Indirect, incidental, or consequential damages

  • Delays outside of our control

  • Customer misuse of products

Our liability is limited to the amount paid for the product.

10. Indemnification

You agree to indemnify and hold harmless Mint & Gather / The Embroidery House from any claims arising from your use of our products or violation of these Terms.

11. Governing Law

These Terms are governed by the laws of the State of Texas.

12. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of any changes.